Put the new gfivipreloader.dll to this new folder (i.e. Create a folder with this exact name "persistent"ħ. Shutdown Autoupdater service (make sure no update is in progress to avoid problems)ģ. Once SDK logs are received, open EmailSecurity/debuglogs/VipreLoader.log and confirm the below lines are present: Please send the procedure in "Workaround/Fix Details" to customer to confirm if it's related to the Known Issue of Vipre failing to initialize or it's a generic issue with our Updates Servers If VSE.log reveals it's a Vipre issue, confirm in Vipreloader.log one of the below lines: There will be Failed VSE errors in Dashboard Logs. Note down what Engines are failing and if it's intermittent or constant (check Dashboard Updates)Ģ. StatusOpen TT / JIRAIDGFIME-767 How to Identify1.
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